Good to know
Questions, answered
with clarity.
Booking and paymentsHow do I check live availability?
Choose your dates in our search to see live availability and pricing for direct booking.
Booking and paymentsWhere is payment taken?
Bookings and payments are completed through our secure booking journey; Kubo Stays does not run a separate manual payment process on the website.
Check-in and guest supportWhen will I receive arrival details?
The precise address and arrival instructions are provided after booking, before your stay.
Check-in and guest supportHow can I get help during my stay?
Use the contact details supplied with your booking for responsive guest support.
Corporate and longer staysCan you support longer business stays?
Yes. Tell us your dates, team size and practical requirements and we will help identify suitable options.
Corporate and longer staysCan I request invoice support?
Invoice arrangements are subject to confirmation; please contact our booking team before reserving.
Property locationsWhy are map locations approximate?
We protect guest and owner privacy by showing only the broad property area before booking.
Property locationsAre local travel times guaranteed?
No. Nearby-place details are general guidance and should be checked against current travel information.
CancellationsWhat is the cancellation policy?
The policy shown during your booking journey applies. Please review it before payment.
CancellationsCan I change my dates?
Contact guest support. Any change depends on availability and the terms attached to your booking.
Property managementWhat does full management include?
We can coordinate setup, listings, pricing, guest communication, cleaning, maintenance and owner reporting.
Property managementIs there a fixed management fee?
Proposals are tailored to the property, location and service level required.
Owner onboardingWho is the service designed for?
It is written primarily for single-property owners who want a professional team to manage the complete operation.
Owner onboardingHow quickly can my property launch?
Timing depends on property readiness, compliance, photography, listing setup and agreed works.
Cleaning and maintenanceHow is cleaning coordinated?
Cleaning and linen are scheduled around bookings, with issues escalated through the management process.
Cleaning and maintenanceWho approves maintenance costs?
Approval thresholds and emergency procedures are agreed with each owner during onboarding.
Reporting and communicationWhat reporting will I receive?
The proposed reporting rhythm and content are agreed as part of the tailored management proposal.
Reporting and communicationWill I have one point of contact?
The communication structure will be confirmed in your proposal and onboarding plan.